Contact Us

What can we help you with?

If you are reporting a problem with a product please retain both the product and the packaging. This will help us process your enquiry and may be required if we need to investigate a complaint. You can contact our friendly Care team by phone (Monday to Friday, 9am to 5pm), by post or by using the form on this page – details below.

You can also find lots of information on allergens, packaging, sustainability, lifestyle and entering our competitions on our Frequently Asked Questions page.

Frequently Asked Questions

Consumer Notice

Dear KP Consumers,

Thank you for taking the time to fill in our contact form.

We would like to inform that it may take longer than usual for you to receive a response from us due to local delivery delays.

All queries will receive a response however, please allow up to 14 days for your letter to arrive in the post.

Thank you for your continued patience and understanding.

Yours Sincerely,

KP Consumer Services,

Got a problem or query?

Let us know by completing our Contact Us form below and we'll get back to you to help.

(Don't worry, your details will only be used to resolve your complaint or query - see our Privacy Policy)

However, if you would prefer to talk to us then call

0800 917 4494

(9am - 5pm, Monday to Friday)
and one of our helpful Care Team will be pleased to help.

Or, if you'd rather, please write to us at…

Freepost KP Snacks

(From outside the UK the address is:
Consumer Care, KP Snacks, Ashby de la Zouch, LE65 2BS, UK)

KP Snacks Care Team - Here to Help!

Title

This field is required and needs to be completed.

First Name *

This field is required and needs to be completed.

Surname *

This field is required and needs to be completed.

Address1 *

This field is required and needs to be completed.

Address2

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City *

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County *

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Country *

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Postcode *

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Telephone *

This field is required and needs to be completed.

Email Address *

This field is required and needs to be completed.

Have you contacted us on Social Media?

This field is required and needs to be completed.

Social Media Handle

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Message *

This field is required and needs to be completed.

Product Purchased

This field is required and needs to be completed.

Flavour

This field is required and needs to be completed.

Pack Size and Weight

This field is required and needs to be completed.

Best before Date

This field is required and needs to be completed.

Barcode

This field is required and needs to be completed.

Store Purchased

This field is required and needs to be completed.

Batch Code:
Please provide the batch/time code. This is found immediately below the best before date OR in the white panel on the back of the pack. We need this to help us fully investigate your complaint. Please also retain product/packaging for future reference.

Production code

This field is required and needs to be completed.

see example: 8187

Time stamp

This field is required and needs to be completed.

see example: 02:25

Line information

This field is required and needs to be completed.

see example: 3A

Example image

Upload File

This field is required and needs to be completed.

Please upload any supporting photos you may have of the product.

Upload File 2

This field is required and needs to be completed.

Please upload any supporting photos you may have of the product.

Upload File 3

This field is required and needs to be completed.

Please upload any supporting photos you may have of the product.

The personal data submitted in this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes. For further details please read our Privacy Policy here.

Terms and Conditions Agreed *

This field is required and needs to be completed.

I have read and agreed to the KP Privacy Policy.

Oops, still having problems with the form?

If it is easier, send us an email containing your contact details and a brief description of your query to: consumerresponse@kpsnacks.com and we'll get back to you to help.

Thank you for contacting KP Snacks.